Optimizing Calls
Optimizing Calls
Section titled “Optimizing Calls”Use this checklist when call quality is inconsistent.
Before the call
Section titled “Before the call”- Prefer wired connection when available
- Close bandwidth-heavy apps
- Verify microphone and camera in the lobby
- Pick dedicated devices instead of unstable defaults
During the call
Section titled “During the call”- Use the network panel to watch latency, jitter, and packet loss
- Pause non-essential screen share on poor connections
- Prioritize audio continuity over video fidelity
- Enable captions for comprehension support in degraded conditions
After the call
Section titled “After the call”- Review recurring quality patterns by location/network segment
- Capture user feedback through post-call rating
When this helps most
Section titled “When this helps most”- Before important customer, hiring, or leadership meetings
- When one user or one office repeatedly reports poor quality
- During pilot rollouts where support is still collecting baseline guidance
Troubleshooting
Section titled “Troubleshooting”The meeting is still unstable after these checks
Section titled “The meeting is still unstable after these checks”- Move from optimization into structured troubleshooting instead of repeating the same local tweaks.
- Capture the current network metrics and compare them against a known-good meeting on the same device.
- Escalate with the exact meeting, timestamp, and network context if the same failure repeats across sessions.