Network Troubleshooting
Network Troubleshooting
Section titled “Network Troubleshooting”Use this page when a meeting is already failing and you need to isolate whether the issue is a local device problem, a local network problem, or a broader route or environment problem. Start with the network panel, then compare one user against the rest of the meeting before changing any workspace defaults.
Symptom to cause mapping
Section titled “Symptom to cause mapping”- Robotic/choppy audio: jitter or packet loss spikes
- Video freezes: insufficient throughput or transient disconnects
- Delayed conversation: sustained high latency
Fast triage
Section titled “Fast triage”- Open the in-call network panel.
- Compare current metrics against normal baseline.
- Ask affected users to test alternate network path if possible.
- Re-test with camera off to confirm bandwidth pressure.
Escalation data to capture
Section titled “Escalation data to capture”- Meeting ID and approximate timestamp
- Geographic region and network type
- Observed latency/jitter/loss range
- Whether issues affected one participant or many
Next actions
Section titled “Next actions”- If only one user is affected, compare the same device on a different network before changing meeting policy.
- If one office or VPN segment is affected, route the issue into IT or the network owner with the captured diagnostics.
- If many participants are affected across networks, gather the timestamps and escalate with the support request right away.