Call Quality
Use this section when the meeting is live but the experience is unstable: delay, freezes, reconnects, or unreadable screen sharing. These pages explain what Hyper adapts automatically, what the network panel can tell you, and what to test before rollout.
After you finish this section, you should know how to separate local audio or device problems from real network degradation.
Wireframes
Section titled “Wireframes”┌──────────────────────────────────────────────────────────────────────┐
│ Hyper app.hyper.video/call-health │
├──────────────────────────────────────────────────────────────────────┤
│ │
│ Network health │
│ │
│ Meeting: Launch readiness sync │
│ Connection: stable now, 1 short drop in last 10 min │
│ │
│ ┌──────────────────────────────────────────────────────────────┐ │
│ │ Latency 42 ms Packet loss 0.6% │ │
│ │ Jitter 6 ms Share quality Good │ │
│ │ Mic path Clean Speaker path Clean │ │
│ └──────────────────────────────────────────────────────────────┘ │
│ │
│ Suggestions │
│ - Keep camera on current quality preset │
│ - Prefer wired audio before turning on live translation │
│ - Rejoin only if packet loss rises above 3% │
│ │
└──────────────────────────────────────────────────────────────────────┘
Latency, loss, bandwidth, and mitigation status help hosts decide whether the issue is local, shared, or environmental.
When to use this section
Section titled “When to use this section”- You are troubleshooting a degraded experience or planning a rollout into mixed network conditions.
- You need to understand how Hyper protects voice first and adapts video, sharing, and recovery behavior automatically.
Before you start
Section titled “Before you start”- Test from the networks and devices your teams actually use, not only from office broadband.
- Set expectations about voice-first behavior and adaptive quality before high-stakes rollouts.
What this section covers
Low latency
Sub-75ms glass-to-glass latency means your voice and video reach participants almost instantly. No awkward pauses, no talking over each other — just natural, real-time conversation that feels like you're in the same room.
Bad network resilience
Adaptive bandwidth and intelligent packet recovery keep calls stable when networks degrade. Whether you're on a shaky coffee shop WiFi or a congested hotel connection, Hyper adjusts in real time so your call stays clear.
Screen sharing
Share your screen in up to 4K resolution with crisp text and smooth motion. Perfect for design reviews, code walkthroughs, and presentations — your audience sees exactly what you see, without blur or lag.
Key workflows and controls
Low latency
- Sub-75ms glass-to-glass latency for natural conversation
- Custom QUIC transport optimized for real-time media
- 40+ edge PoPs route traffic along the fastest path
- No perceptible delay — talk and listen like you're in person
Adaptive bandwidth
- Automatically adjusts bitrate when networks degrade
- Intelligent packet recovery reduces dropouts and freezes
- Prioritizes voice when bandwidth is constrained
- Works seamlessly on congested WiFi and cellular
Screen sharing clarity
- Up to 4K resolution for design and code sharing
- Crisp text rendering — no blurry slides or docs
- Smooth motion for demos and presentations
- Optimized encoding for minimal bandwidth impact
Cross-platform consistency
- Same quality on Mac, Windows, Linux, iOS, and Android
- Native clients — no browser limitations
- Consistent experience whether desktop or mobile
- One codebase, one quality bar across all platforms
Audio excellence
- Voice isolation and AI noise cancellation
- Per-device audio controls for fine-tuning
- Spatial audio for more natural conversation
- Built for clarity in any environment
How the workflow fits together
Connect
Hyper establishes a direct, encrypted connection through our global edge network. Your media streams through the nearest PoP, minimizing distance and latency from the first packet.
Optimize
Our QUIC-based transport continuously monitors network conditions and adapts. Bitrate, resolution, and packet recovery adjust in real time — you get the best possible quality for your current connection.
Deliver
Media reaches participants with sub-75ms latency. Video and audio stay in sync, screen shares render sharply, and the call feels natural — no matter where in the world your team is.
Common starting points
Remote teams
- Daily standups and 1:1s that feel in-person
- Sub-75ms latency eliminates awkward overlaps
- Reliable across time zones and home networks
- Screen sharing for async design and code reviews
Field workers
- Stable calls on cellular and public WiFi
- Adaptive bandwidth handles spotty connections
- Works on mobile when away from the office
- Crystal-clear audio even in noisy environments
Global teams
- 40+ edge PoPs minimize latency worldwide
- QUIC transport handles high-latency links
- Consistent quality from Tokyo to Toronto
- No more "you're on mute" or frozen video
Questions that come up often
What's the minimum bandwidth for a good call?
Hyper works well with as little as 500 Kbps for audio-only calls. For video, we recommend at least 1 Mbps for 720p and 2 Mbps for 1080p. Our adaptive bandwidth will automatically scale quality down if your connection can't sustain higher resolutions.
How does Hyper handle packet loss?
Our custom QUIC transport includes forward error correction (FEC) and intelligent retransmission. When packets are lost, we recover quickly without noticeable gaps. In severe conditions, we prioritize voice over video so you can always keep talking.
What happens when I reconnect after a dropout?
Hyper reconnects within seconds. Your audio and video streams resume automatically, and we'll catch you up on any missed content. There's no need to leave and rejoin the call — we handle reconnection seamlessly.
Which platforms are supported?
Hyper runs natively on Mac, Windows, Linux, iOS, and Android. We use the same transport and encoding stack across all platforms, so you get consistent call quality whether you're on a laptop, desktop, or phone.
What's the screen share quality?
Screen sharing supports up to 4K resolution with optimized encoding for text and graphics. We use selective region updates to minimize bandwidth — only changed areas are re-encoded, so demos and presentations stay smooth and crisp.
Related tasks
Limitations and rollout notes
Section titled “ Limitations and rollout notes ”- Local hardware, browser constraints, and strict corporate networking policies can still affect results.
- Readability and motion smoothness during screen share will adapt differently depending on the content type and available bandwidth.
Troubleshooting
Section titled “Troubleshooting”The meeting is unstable in one environment but not another
Section titled “The meeting is unstable in one environment but not another”- Compare the same user and device across two networks before changing meeting settings.
- Use the network panel to confirm whether latency, jitter, or packet loss is the dominant problem.
- Review audio settings separately so microphone issues do not get mistaken for network degradation.