Call Quality
Network Health
Read latency, loss, and bandwidth indicators during a live meeting.
Network health is the real-time diagnostic layer for the meeting. It tells you whether the problem is likely local, shared, or environmental before you start changing devices, muting video, or blaming the call service.
Network panel
- The panel title states the connection: good, unstable, needs attention, or still checking.
- When something is wrong, it names the current issue and whether the evidence came from the media provider or the browser.
- Metrics cover round-trip latency, upload and download packet loss, and media bitrate.
- If the connection degrades, a warning appears at the top of the call. Selecting it opens this panel.
Open it from More → Network during a call.
What to watch
Section titled “What to watch”- Latency for conversational delay.
- Jitter for unstable timing even when average latency looks acceptable.
- Packet loss for voice artifacts, freezes, and reconnect pressure.
- Bandwidth for whether video or share quality is likely to degrade next.
How to use it during a call
Section titled “How to use it during a call”- Open the panel when participants report quality trouble.
- Compare whether the issue affects one participant or several.
- Reduce optional load, such as extra video or screen share, when the metrics show sustained pressure.
- Ask the affected participant to change network path only after you confirm the issue looks local.